Privacy Policy
Elizabeth & Rose operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Elizabeth & Rose is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
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Contact details: name, shipping address, billing address, phone number, email address
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Financial information: payment card details, transaction information, payment confirmations
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Account information: username, password, preferences, and settings
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Transaction information: items viewed, added to cart, purchased, returned, exchanged, or cancelled
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Communications: information you provide when contacting customer support
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Device information: IP address, browser type, device identifiers
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Usage information: interactions with the Services and browsing behavior
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you when you create an account, place an order, or contact us
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Automatically through cookies and similar technologies
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From service providers acting on our behalf
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From partners or other third parties
How We Use Your Personal Information
We may use personal information for the following purposes:
Providing and Improving the Services
To process orders, payments, shipping, returns, customer accounts, preferences, and to personalize your shopping experience.
Marketing and Advertising
To send promotional communications and display relevant advertisements based on your interactions with the Services.
Security and Fraud Prevention
To authenticate accounts, secure payments, detect fraud, and protect our business and customers.
Communication
To provide customer support and maintain our relationship with you.
Legal Compliance
To comply with applicable laws, respond to legal requests, and enforce our policies.
How We Disclose Personal Information
We may share personal information in the following situations:
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With Shopify and trusted service providers (payment processing, fulfillment, analytics, customer support)
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With marketing and advertising partners
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When you consent or direct us to share information
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With affiliates within our corporate group
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In connection with business transactions or legal obligations
Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information in order to provide and improve the Services. Information may be transferred and processed outside your country of residence.
To learn more, visit the Shopify Consumer Privacy Policy:
https://privacy.shopify.com/en
You may exercise certain privacy rights via the Shopify Privacy Portal, depending on your location.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.
Security and Data Retention
While we implement reasonable security measures, no system is completely secure. Personal information is retained only as long as necessary to fulfill legal, contractual, or business obligations.
Your Rights and Choices
Depending on your location, you may have the right to:
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Access your personal information
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Request deletion or correction
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Request data portability
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Opt out of targeted advertising
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Manage communication preferences
You may exercise these rights through the Services or by contacting us.
We will not discriminate against you for exercising your rights and may verify your identity before processing requests.
Complaints
If you have concerns about how we handle personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Personal information may be transferred, stored, and processed outside your country. Where required, we rely on appropriate legal safeguards such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: