Shipping Policy

Once an order is placed, it takes 1–3 business days to process your order.

Orders placed during weekdays are typically processed within one business day. Orders placed on Friday evenings or during the weekend may take slightly longer. Once your order has been processed, it will be shipped. Delivery usually takes 7–12 business days.

We strive to make the ordering and delivery process as simple and transparent as possible. If you have any questions or concerns, our customer service team is always happy to help. Below, we explain how your order is processed and delivered.

Placing an Order

The ordering process at Elizabeth & Rose is designed to be quick and easy.

  • Visit the product page and click “Add to Cart” after selecting the correct variant.

  • When ready, click “SECURE CHECKOUT.”

  • Enter your shipping address carefully and make sure all details are correct.

  • On the shipping page, you’ll see that all orders ship free of charge. As a thank you to our customers, we always cover shipping and delivery costs.

  • Click “Continue to Payment.”

All payment methods at Elizabeth & Rose are SSL encrypted, ensuring a secure checkout experience.

Accepted Payment Methods

  • Credit & Debit Cards (Visa, Maestro)

  • Apple Pay

  • Google Pay

  • Shop Pay

After selecting your payment method, click “Continue to Payment” and follow the instructions to finalize your purchase. If you experience any issues, please contact us.

Shipping Costs

We cover all shipping costs for every order.
There is no minimum order amount required — shipping is always 100% free.

Shipping Your Order

Found the perfect piece? We want you to enjoy it as soon as possible.

To keep our prices fair, we ship orders in consolidated batches. This allows us to operate efficiently while continuing to offer high-quality products at accessible prices. We appreciate your understanding.

Please note: Due to high order volumes, occasional delays may occur. We kindly ask for your patience, and rest assured we will always do our best to ship your order as quickly as possible.

If you need your order shipped urgently, please contact us by email. Our service team will work with you to find the best possible solution.

Order Marked as Delivered but Not Received

Once an order has been shipped, tracking information is provided so you can follow the delivery progress.

If the carrier confirms that your package has been delivered to the address provided at checkout, the order is considered completed. At that point, responsibility for the package transfers to the customer.

If your order is marked as delivered but you have not received it, please:

  • Verify the shipping address in your order confirmation

  • Check with neighbors, household members, or building management

  • Contact the carrier directly for additional delivery details

While Elizabeth & Rose is not responsible for packages lost or stolen after confirmed delivery, we understand how frustrating this can be. We are happy to assist by providing tracking information and helping initiate an investigation with the carrier where possible.

Contact Details

📩 Email: support@elizabethrose-jacksonville.com
⏱ Estimated Response Time: Within 24 hours

Business Hours (EST):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 5:00 PM